I was reading an article from ServiceDesk 360 last week which was about how IT departments need to become "profitable" to the business. Obviously this is not in monetary terms but by adding value to the organisation. I agree fully with this concept, however some changes to the running IT departments needs to happen first. If you want your teams to be embrace this idea they are going to need support from the business to be allowed to think outside the box and watch out there may be some mistakes along the way too. I know many people who have got a bit disillusioned with the industry saying it has become boring.
The red tape surrounding the IT department has certainly bred an attitude of "there is too much hassle to get that change made", in my opinion let’s start evaluating the real risk of changes and not the perceived risk.
If we give these engineers, professional, call them what you will to add value to the business we need to give a little breathing room to explore & experiment and I am positive you will reap the rewards.
Ricky Doyle
http://www.practice-it.co.uk/
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